Shipping & Returns
Express Shipping from Virginia Beach,USA or Sydney,Australia
DELIVERY AND TRACKING WITH TWO WAREHOUSES ON OPPOSITE SIDES OF THE PLANET!
We send your order as quickly and cost effectively as possible. International customers will receive orders from the nearest warehouse, dependent upon item availability. We select the most cost effective and guaranteed service and dispatch within 1 to 2 business days of receiving orders.
To calculate shipping costs: add product to cart and then click on "Calculate Shipping" and follow prompts.
Please note that there are restrictions on some International destinations where guaranteed delivery cannot be accessed. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Any time frames stated on the web site for delivery of any goods, services or information are estimates only and we do not guarantee or promise delivery within the stated time frames.
We try our best to get all products to you as fast as possible and use third party shippers for delivery. If delivery details are incorrect or delivery email address is incorrect or blocked by clients spam filters or unable to be delivered due to reasons beyond standard delivery expectations or delivery details are changed once an order has been processed and is with a third party carrier we are not responsible for non-delivery and any return delivery charges will be deducted from any refund.
Many postal/delivery services hold uncollected items for 7 days before returning to sender. We are not responsible for unclaimed items. We are not liable for return postage costs of unclaimed items. Return costs are at the buyers expense.
We are not liable or responsible for loss of items when "Permission to Leave" is given or directed by the customer and if delivery requests are specified it will be at the buyers risk.
CUSTOMS DUTY AND SALES TAX
Any Customs charges or sales taxes upon entry to you country are excluded from our prices. Should you be charged customs/sales tax they are at your expense.
Customs policies vary widely from country to country. For information about customs policies that apply in your country please contact your local customs office. Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer. We do not take any responsibility for these charges and have no control over what they may be. Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.
Contact us within 30 days if your order is faulty or incorrect.
We want your satisfaction and recommendation.
Returns must be authorized with our office before sending to the warehouse. Contact us by email or telephone Freecall 1800 983 2913
You may return new, unopened items within 30 days of delivery for a full refund, excluding shipping. We pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returns will be charged a US$7.50 warehouse handling fee.
We are unable to refund used or damaged items, items that have been removed from their original packaging and are simply the wrong size, wrong colour or items not returned in their original packaging in a manner suitable for resale. If the item is returned in a damaged or unsuitable for resale manner we will not issue a refund. The condition of the Returned Item is determined by independent warehouse staff and not open to dispute. To get a full refund return the item in the manner you received it.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 business days).
If you need to return an item contact us by email or telephone. Let us know when the item is dispatched and you will be notified by e-mail of your refund once we've received and processed the returned item.
Items shipped for free
We subsidize the shipping costs of these items and ship for free. Should you need to return an item it is at your expense and any refund to you will be reduced by the shipping fees we were charged to get the item to you. This amount will vary depending upon product and delivery destination.
We refund your money on returned unclaimed parcels less costs incurred by us.